Working with Vic's team at Virtual Hotelier changed how we run our motel. Running a motel isn't your typical nine to five: it's not like a 24 hour hotel with someone on the front desk around the clock, and guest expectations don't drop just because reception has closed for the night. We never thought a website could take that pressure off us, until Virtual Hotelier built ours. The personalised chatbot on our site now handles the questions that used to reach us at 1 AM, like the guest asking for the Wi-Fi password that's sitting right there in the compendium. That's no longer a call to my mobile. The AI trip planner and the Book Direct initiative do the rest. Guests plan their own stay and book straight through our site, so we're not chasing enquiries by phone and email between shifts, and every one of those bookings keeps its commission with us instead of an OTA. I wish we had found Virtual Hotelier sooner. We ended up selling the business, and I hope the new owners keep the site running the way we set it up. I recommend Virtual Hotelier to any accommodation owner who wants to step back from daily stress and start working on their business, not in it.

"I can’t believe how much easier running our motel has become since we teamed up with Vic’s team at Virtual Hotelier! Before, we were stuck using an old logbook for managing bookings, and overbooking was a nightmare. It felt like every week there was some mix-up that left guests frustrated and our reviews showed it. Then Virtual Hotelier stepped in. Not only did they take over handling our web development but they also introduced us to a Property Management System (PMS). I was a bit nervous about switching, but they walked us through everything, and wow, what a difference! Now, managing bookings is smooth, and overbooking is a thing of the past. They also took care of our reputation and yield management. Our reviews are better than ever, and guests actually notice the difference. I honestly can’t imagine running the motel without them. If you want to boost your reviews and get your sanity back, I can’t recommend Virtual Hotelier enough!"

Running a motel with a restaurant is no joke, there's always something to do. Before teaming up with Vic's team at Virtual Hotelier, I felt like I was constantly putting out fires. Every room enquiry and every dinner booking came through me by phone or email, and I barely had time to focus on what really mattered: improving our menu and making sure our rooms were in top shape. Then Virtual Hotelier built us a proper website, and everything changed. Guests now book their room straight through the site and reserve a table in the restaurant while they're at it, all running off the one system. No more double-booked rooms or missed dinner reservations. It's like having a front desk that never closes, without the stress of managing it all myself. Now I can finally focus on upgrading our menu, maintaining the property, and making sure every room is perfect for check-in. I just wish I had found Virtual Hotelier sooner, it would have saved me so many headaches. If you're juggling too much and need to get your sanity back, I can't recommend them enough.